Membership Terms & Conditions
At All Things Gutter, our goal is to make protecting your home's exterior simple, convenient, and worry-free. Please review the following information before enrolling in one of our Exterior Maintenance & Protection Memberships.
Membership Activation
All memberships begin with an Initial Exterior Home Health Report & Gutter Cleaning starting at $295 plus applicable tax.
During your initial visit, we will:
Thoroughly clean your gutter system
Flush all downspouts
Inspect your entire gutter system
Document the condition with photographs
Identify any maintenance or repair concerns
Establish your home's maintenance baseline
Your membership becomes active only after:
Your initial service has been completed
Your property has been approved for membership
A valid payment method has been securely saved on file
Your recurring monthly membership billing will begin 30 days after your initial service.
Monthly Billing
Membership fees are billed automatically each month using the payment method securely stored on file.
By enrolling, you authorize All Things Gutter to process recurring monthly payments until your membership is cancelled.
If a payment cannot be processed, membership benefits may be temporarily suspended until your account has been brought current.
No Long-Term Contract
All memberships are billed month-to-month.
There are:
No long-term contracts
No cancellation fees
No hidden charges
You may cancel your membership at any time before your next scheduled billing date.
Scheduling
To provide the highest level of service and maintain efficient routing throughout our service area, All Things Gutter coordinates all membership scheduling.
We'll contact you when your seasonal maintenance is due and work with you to arrange a convenient appointment.
Routine maintenance visits cannot be self-scheduled through the website.
Service Area
Memberships are available only within All Things Gutter's active service area.
If a member relocates outside our service area, membership services may no longer be available.
Weather & Safety
The safety of our customers and employees always comes first.
Appointments may be rescheduled due to:
Rain
Snow
Ice
High winds
Lightning
Extreme temperatures
Unsafe working conditions
If weather or site conditions prevent safe service, we'll contact you promptly to arrange another appointment.
Property Access
Members are responsible for providing safe access to the property during scheduled appointments.
Appointments may be rescheduled if we are unable to safely perform the work due to:
Locked gates
Aggressive pets
Vehicles blocking access
Unsafe ladder placement
Hazardous conditions
Other site restrictions beyond our control
Membership Services
Membership benefits are limited to the services included within your selected membership plan.
Services not specifically listed as included may be quoted separately.
Minor Repairs
Where included in your membership, qualifying minor repairs will be completed during scheduled maintenance visits whenever practical.
Examples may include:
Sealing leaking seams
Replacing end caps
Replacing one miter
Reinforcing loose gutter hangers
Minor gutter realignment
Minor repairs are generally limited to approximately 15 minutes of labor.
Repairs requiring additional labor, replacement materials, specialty equipment, or multiple visits are considered major repairs and will be quoted separately.
All Things Gutter reserves the right to determine whether a repair qualifies as a minor repair.
Exterior Home Health Report
Your annual Exterior Home Health Report provides a snapshot of your gutter system's condition at the time of inspection.
Reports may include:
Overall system condition
Photographs
Recommended repairs
Areas requiring future monitoring
Preventative maintenance recommendations
Conditions may change after the inspection due to storms, weather, falling debris, or other circumstances beyond our control.
Soft Washing Services
Where included, soft washing is performed using professional low-pressure cleaning methods designed to safely remove algae, mildew, dirt, moss, and organic staining.
Although excellent results are expected, some staining, oxidation, or discoloration may not be completely removable.
Underground Drainage Systems
Membership cleanings include gutter cleaning and flushing of above-ground downspouts only.
Underground drainage systems, buried drain lines, dry wells, and drainage piping are not included unless specifically quoted as a separate service.
Lifetime Price Lock
Members who maintain continuous active membership remain eligible for their original membership rate.
The Lifetime Price Lock may be forfeited if:
Membership is cancelled
Payments become delinquent
Membership lapses for more than 30 days
Membership is downgraded or changed to another plan (unless otherwise approved by All Things Gutter)
If membership is later reinstated, current pricing will apply.
Member Discounts
Membership discounts:
Apply only while your membership remains active and in good standing
Cannot be combined with other promotions unless approved by All Things Gutter
Have no cash value
Apply only to qualifying services
Missed Appointments
If a scheduled appointment cannot be completed because access is unavailable or the appointment is missed, the visit will be rescheduled.
Repeated missed appointments may affect scheduling priority.
Membership Cancellation
Members may cancel at any time.
Cancellation requests must be received prior to the next scheduled billing date to avoid the following month's charge.
Membership benefits end upon cancellation.
Our Right to Cancel Membership
All Things Gutter reserves the right to suspend or cancel membership due to:
Unsafe working conditions
Repeated non-payment
Fraudulent activity
Repeated inability to access the property
Abusive or threatening behavior toward employees
Conditions that prevent safe service
Limitation of Liability
While we take great pride in protecting your home, All Things Gutter cannot be responsible for:
Existing property defects
Hidden structural damage
Interior water intrusion
Ice dams
Storm damage
Tree damage
Acts of nature
Improper roof installation
Pre-existing gutter defects
Underground drainage systems
Damage resulting from conditions outside our control
Questions?
If you have any questions about your membership or these terms, we're always happy to help.
All Things Gutter
📞 (518) 487-8899